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Returns

At Paper Express your satisfaction is always 100% guaranteed. Should you wish to return any of the paper, please note the following:

  • Product is returned to us in resalable condition and in its undamaged original packaging. We simply cannot provide you with a refund on paper that has been partially used, cut, printed on, or otherwise damaged. We recommend saving your original packaging materials to help your return get back to us in resalable condition.
  • You make your return to us within 30 days of order placement.
  • Opened, returned product may be charged a 20% restocking fee if re-packaging is required upon receipt. We expect you may want to open the package to inspect the product, but we simply ask that the package is gently opened and re-sealed when doing so.
  • If you received free shipping, and your return brings your original order below the free shipping threshold, the original shipping charges will be deducted from your return credit.

Refunds are for product only and exclude all shipping charges.
Products Not Eligible for Exchange or Return

  • Paper Cut to Custom Size
Instructions

Please contact us before you return an item via email or phone call.
Toll Free (877) 5PAPERS
E-mail: onlinecs@paperexpress.ca
M-F, 8:30 a.m.-4:30 p.m. Eastern Time
Our Customer Service department will issue you a Return Authorization code. Display the RA code on your Return Code label (provided on your packing slip), or write the code onto a copy of your packing list enclosed within your return package. Ship the package back to our warehouse, and we will issue you a refund (less any charges associated with your return).
If a Return Authorization was not provided to you, or is not found on product that is sent back to us, we cannot guarantee that any refund will be issued.

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